Frequently asked questions about wikispaces

Accounts

Question:
I just joined the wiki for a subject I am teaching. It says my account needs to be approved. I am just wondering how long this will take as I need to get onto the site ASAP?
Answer:
Joining a wiki is a 2 step process. First you must have a wikispaces account (username/password). This is used for ALL wikis you join. Once you have your account approved by UNSW administrators you then accept the invite to join, or apply to join a particular wiki.
Note that this is a manual process at present and approval requests arrive via email. Requests are processed during working hours.
The full process from invitation to wiki access generally takes from 30 mins to 3 hours depending on administrator availability.

Question:
I tried to create an account but it says the account name is taken!
Answer:
Either the person had an account in a previous semester OR the academic in charge has created accounts already via the USER CREATOR tool.
The person/student needs to a) log in using their old account, b) check their unsw emails for an invite etc, or c) check with the academic in charge.
You can check the account username at Super User level via main admin area - Users

Discussion tool

Question:
How do I set up discussions behind the pages?
Answer:
By default there is a discussion space behind each page of your wiki. Click on DISCUSSION in the top right of the relevant page to access. By default all members can start a new subject (thread).

Layout and formatting

Question:
There are unwanted lines across my page that I can't seem to get rid of.
Answer:
Click on the TEXT EDITOR button and look for 2 double sets of equals signs where the unwanted line appears.
Delete these and return to the VISUAL EDITOR

Membership (of individual wikis)

Question:
If I have my students to be included into this wiki, does it mean I have to invite them all manually?
Answer:
No, you can upload large numbers of users via a spreadsheet or list. The spreadsheet requires 3 columns to be included (can have other) - a) a username (ID number is OK), b) a password (can be the same for all), c) a valid email address
If you have a list of email addresses and you want members to create their own accounts, up to 200 email addresses can be included in ONE invitation via the Manage wiki - Members area.
SEE Accounts page for further info

Question:
Some people I invited continue to show in the 'pending membership' area rather than in the members list. Why?
Answer:
These people have not yet come to the wiki to accept their invitation.
You can either contact them and ask them to do so (when they log in and then come to your wiki they'll see an ACCEPT REQUEST message with a link to click on)
OR
You can force through their membership by entering their username (that shows in the pending space) into the INVITE box once again - this should move them up into the members list.

Pages

Question:
I created a new page but can't work out how to get to it.
Answer:
With our manual navigation bar set up, you need to add pages there manually if you wish to provide top level access from the homepage.
See the Navigation Bar page for details on how to do this.

Permissions

Question:
I have student groups. Each group has their own page. Is there any way that students can stop other groups from accessing their own private group page?
Answer:
No not at this stage. If students require private spaces then they need to use a space/wiki separate from the course wiki.
You can set page permissions so that only organisers see particular pages but there's no way to give certain members page access.

User creator tool

Question:
When I try to upload student details using a spreadsheet I get an error message telling me that the username and password are already taken.
Answer:
All our UNSW wikispaces sites share ONE membership system. Students who already have an account do not need to join again. When wikispaces identifies that an account already exists select the option from the drop down menu (when the error message appears) to add those members to THIS wiki. Then continue the upload process as normal. Following the process, academics should check the membership area of their wiki that members have been added (May be pending)

Wikispaces on mobile phones

Question:
I can send messages and post discussion topics using my phone but how do I edit pages?
Answer:
Switch the editing mode to 'text editor' to edit pages. It's something Wikispaces is working on!

Computer settings

Question:
I'm getting a message that 'Your computer clock appears to be set incorrectly. This may cause problems logging into wikispaces'. My clock seems fine. What does it mean?
Answer:
If the computer's clock and timezone are not BOTH correct it interferes with the wikispaces cookies. In the control panel of your computer check that the timezone setting matches your clock setting.